Global Learner Access Support System

In order to enjoy a secure experience, all users are required to use multi-factor authentication (MFA) when logging in to GLASS. You will have the option to set up MFA using a mobile number or authentication app. Please contact onlineprograms@yale.edu with any questions or difficulties regarding MFA.

Option 1: SMS Verification

1. Open https://glass.yale.edu/s/login/.
2. Enter your username (email) and password and click Log in.
3. Select Use Verification codes sent via SMS.
4. Click Continue.
5. Select your Country/Territory code and enter your Mobile Phone Number.
6. Click Register.
7. You will receive a text message with a temporary verification code. Enter the code and click Verify.

Option 2: Authentication App

Before you log in to GLASS:

1. On your mobile device (phone or tablet), open or install an authenticator app. We recommend Duo Mobile, which is available from the App Store or Google Play. However, you may use any equivalent authenticator app (e.g., Google Authenticator, Microsoft Authenticator, etc.).
2. Open the app and select the option to add a new account. Depending on your app, you may see "Add Account" or "+".
3. When prompted, select the option to use a QR code.

Log in to GLASS:

1. Open https://glass.yale.edu/s/login/
2. Enter your username (email) and password and click Log in.
3. Select Use verification codes from an authenticator app.
4. Click Continue.
5. You will see a QR code.
6. Use the authenticator app on your mobile device to scan the QR code. Note: You must scan the QR code using the authenticator app. Do not use your regular camera app.
7. In your authenticator app, continue through the prompts to display your verification code. You may need to tap your account to display the code.
8. Enter the verification code into the GLASS portal exactly as it appears on your app. The code typically expires every 30 seconds, so be sure that you enter the active code.
9. Click Connect.
10. If prompted, enter the verification code again.

IMPORTANT: Each time you log in to GLASS, you will need to open the same authenticator app to get the active verification code. Be sure to keep the authenticator app accessible and do not remove it from your phone.

After you have set up MFA on your account, you will need to use your verification method each time you log in to GLASS.

1. Open https://glass.yale.edu/s/login/
2. Enter your username (email) and password and click Log in.
3. Get your one-time passcode.
   1. If you set up SMS verification, the one-time passcode will be sent to your mobile number via SMS.
   2. If you set up an authentication app, open the authentication app you connected to your account. The app will display the active code.
4. Enter the code exactly as it appears.

Please contact onlineprograms@yale.edu for any questions or difficulties regarding MFA.

If you would like to update your authentication method or if you no longer have access to the authentication app connected to your GLASS account, please contact onlineprograms@yale.edu for assistance.

If you are accepted into a program, you will be required to complete an intent to enroll form to accept or decline your offer of admission.

To enroll in the program:

1. Select My Applications from the menu in the GLASS portal.
2. Find your program name and click Enroll.
3. Read the program Terms & Conditions.
4. Select I accept the Terms and Conditions.
5. Select Enroll.
6. Add Comments (optional).
7. Click Submit.

To decline or defer enrollment:

1. Select My Applications from the menu in the GLASS portal.
2. Find your program name and click Enroll.
3. Select Decline Offer or Defer Enrollment.
4. In the comments area, please let us know why you have decided to defer or decline your enrollment.
5. Click Submit

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1. Select My Programs from the menu in the GLASS portal.
2. Find your program name and click Pay Tuition Fee.
3. If this is your first payment, select your desired payment option: One-Time Payment (to pay the entire tuition in full) or Installment Payment (to pay in multiple installments).
   1. If you select Installment Payment, you may be able to adjust the number of installments if the program allows.
4. Click Next.
5. Click Submit Payment. It is all right if you cannot select your Country and State/Province on this page. You will confirm your billing address on the next page.
6. Complete the required payment, account, billing, and contact information. Please ensure that your address matches the information on file with your card company.
7. Click Continue to complete your payment.

Please note:

• The payment system accepts both credit and debit cards.
• If someone else needs to submit the payment on your behalf, please raise a case in the portal for support.
• To view all your completed and scheduled payments, click View Details from the My Programs page.

Canvas is the Learning Management System (LMS) used to participate in specific programs. If you are enrolled in a program that uses Canvas, follow the steps below to access your course(s):

1. Log in to GLASS.
2. Select Canvas Login from the menu.
3. If prompted, click Allow Access.*
4. If prompted, check I agree to the Acceptable User Policy and click Submit.*
5. Your Canvas dashboard will load. Click on the course you want to access.

*You will only have to complete Steps 3 and 4 the first time you access Canvas.

First-Time Canvas Users: How to Access Canvas with an Authenticated Login - Authentication App (Video)

Play Video

Troubleshooting

• If you do not see Canvas Login available or if you do not see your Canvas course after logging in, then you have not been enrolled in a Canvas course, or your program has not started yet.
• If you reach the screen below after clicking Canvas Login, then your Canvas account may still be processing. If you just recently connected your authentication app, please wait at least six hours before trying again. Otherwise, please contact us for assistance.
• Still have questions or issues accessing Canvas? Please contact onlineprograms@yale.edu. 

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Your preferred name will be used in your learning experience (Canvas). Please note that it may take up to 6 hours for this change to be reflected in Canvas.

1. Log in to GLASS.
2. Click on your profile icon in the top right of the screen.
3. Click My Profile.
4. Click Edit.
5. Update the Preferred Name field. Ensure that the field is populated and not empty.
6. Click Save to apply your changes.