Global Learner Access Support System

In order to enjoy a secure experience, multi-factor authentication (MFA) with an authenticator app is required to access GLASS upon enrolling in any program. When you log in to GLASS, you will be presented with a QR code to set up MFA. Follow the steps below to set up your authenticator app:

1. Download an authenticator app on your mobile device from the App Store or Google Play. Acceptable apps include Google Authenticator, Microsoft Authenticator, Duo, or another equivalent app.
   1. If you already have an authenticator app installed on your phone, then you do not need to download a new one.
2. From within the app, select the option to add an account or scan a QR code.
3. Scan the QR code with the app.
4. In your app, you will see a new entry with a verification code. Enter the verification code into the GLASS portal exactly as it appears on your app. The code typically expires every 30 seconds, so be sure that you enter the active code.
5. Click Connect.
6. If prompted, enter the verification code again.

IMPORTANT: Each time you log in to GLASS, you will need to open the same authenticator app to get the active verification code. Be sure to keep the authenticator app accessible and do not remove it from your phone.

Please contact onlineprograms@yale.edu for any questions or difficulties regarding MFA.

If you are accepted into a program, you will be required to complete an intent to enroll form to accept or decline your offer of admission.

To enroll in the program:

1. Select My Applications from the menu in the GLASS portal.
2. Find your program name and click Enroll.
3. Read the program Terms & Conditions.
4. Select I accept the Terms and Conditions.
5. Select Enroll.
6. Add Comments (optional).
7. Click Submit.

To decline or defer enrollment:

1. Select My Applications from the menu in the GLASS portal.
2. Find your program name and click Enroll.
3. Select Decline Offer or Defer Enrollment.
4. In the comments area, please let us know why you have decided to defer or decline your enrollment.
5. Click Submit

1. Select My Programs from the menu in the GLASS portal.
2. Find your program name and click Pay Tuition Fee.
3. If this is your first payment, select your desired payment option: One-Time Payment (to pay the entire tuition in full) or Installment Payment (to pay in multiple installments).
   1. If you select Installment Payment, you may be able to adjust the number of installments if the program allows.
4. Click Next.
5. Click Submit Payment. It is all right if you cannot select your Country and State/Province on this page. You will confirm your billing address on the next page.
6. Complete the required payment, account, billing, and contact information. Please ensure that your address matches the information on file with your card company.
7. Click Continue to complete your payment.

Please note:

• The payment system accepts both credit and debit cards.
• If someone else needs to submit the payment on your behalf, please raise a case in the portal for support.
• To view all your completed and scheduled payments, click View Details from the My Programs page.

Canvas is the Learning Management System (LMS) used to participate in specific programs. If you are enrolled in a program that uses Canvas, follow the steps below to access your course(s):

1. Log in to GLASS.
2. Select Canvas Login from the menu.
3. If prompted, click Allow Access.
4. If prompted, check I agree to the Acceptable User Policy and click Submit.
5. Your Canvas dashboard will load. Click on the course you want to access.

Note: If you do not see Canvas Login available or if you do not see your Canvas course after logging in, then you have not been enrolled in a Canvas course, or your program has not started yet.